BPO Managerial Position: Project Manager VA

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Associates degree

Last Active

May 3rd, 2024 (yesterday)

Member Since

July 7th, 2021

Profile Description

Hi. I worked in BPO industry since 2012. I was in agent post for the first 6 months, promoted as a Subject Matter Expert for 1 year supporting new hires that bridges gap from Training to operations. I also worked as Subject Matter Expert Leads - leads SME pull focusing growth, trainings, schedules and New Hire performance reviews with the Managers. I got promoted to TL after a year - supported Level , Novice to experts agents. All this
years experience with my first BPO company focuses on Sales specifically on a Travel account. Got the chance to move to another company for career growth - another BPO company - Inhouse - that deals with Telco account based in Canada, worked as a TL for
years supported Level
agents, crib agents and cross skill in leading a team for a Tier 2 / escalations team. DUpgrade to see actual info again to move to collection under the same roof as a pioneer and got promoted as a Senior Operations Manager for Collections both Inbound and Outbound last June of 2020, handled 2 sites 1 in manila and 1 in the province with total of 8 TLs, 16 SMEs and 300 agents.