Antonio

Social Media Manager/ Administrative Assistant/ CSR

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Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

High school diploma

Last Active

May 2nd, 2024 (2 days ago)

Member Since

July 5th, 2021

Profile Description

Experienced professional offering a versatile skill set as a Social Media Manager, Administrative Assistant, and Customer Service Representative with a proven track record in these roles.

Social Media Management:

Proficient in social media strategy, content creation, and audience engagement.Skilled in using analytics and insights to drive data-driven decision-making.Experience in campaign management, trend awareness, and maintaining brand Upgrade to see actual infomonstrated capability in crisis management and influencer collaboration.Familiar with a range of social media tools and platforms.

Administrative Assistance:

Strong organizational skills for effective task and schedule management.Exceptional communication abilities for both written and verbal interactions.Proficient in calendar management, time optimization, and office software utilization.Problem-solving skills to identify and resolve issues Upgrade to see actual infotail-oriented approach in data entry, documentation, and task delegation.Experienced in coordinating travel arrangements and providing high-quality customer service.

Customer Service Expertise:

Adept in handling chat, emails, and phone inquiries with efficiency and professionalism. Maintaining a 95% customer issue resolution rate through effective communication.Consistent achievement of performance targets for response times and customer Upgrade to see actual infopetent in recording and analyzing customer interactions for process improvement. With a total of 5 years of combined experience in these areas, I am well-equipped to contribute to your projects and support your business needs effectively.

I am eager to discuss my qualifications further, and I'm flexible with scheduling. Please share your preferred date and time for an interview.

Top Skills

Customer Support

Experience: 2 - 5 years

Demonstrated proficiency in customer service roles with three years of experience. Successfully handled a variety of communication channels, including chat, email, and phone, ensuring efficient and satisfactory customer interactions. Adapted to diverse brands and industries, providing excellent support and problem-solving skills. Consistently met or exceeded customer satisfaction and service quality standards, resulting in positive feedback and customer loyalty.

Customer Support » Ecommerce » Shopify

Experience: 6 months - 1 year

Customer Support » Customer Service » Gorgias

Experience: 6 months - 1 year

Other Skills

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Email Management

Marketing » Social Media Management

Experience: 2 - 5 years

Experienced Social Media Manager and Administrative Assistant with over 2 years of dedicated service at a local Maryland-based coffee shop that supports firefighters. Proficient in various essential tools, including Google Sheets, Google Calendar, Slack, WordPress, Canva, and Meta Business Suites. Familiar with GrubHub and Square Dashboard, and always open to acquiring new skills to enhance your company's success.

Real Estate » Appointment Setting

Design » Adobe » Photoshop

Customer Support » Technical Support

Office and Administration » Translation

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Experience: Less than 6 months

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Office and Administration » Administrative Support

Experience: 2 - 5 years

Strong organizational skills for effective task and schedule management. Exceptional communication abilities for both written and verbal interactions. Proficient in calendar management, time optimization, and office software utilization. Problem-solving skills to identify and resolve issues efficiently. Detail-oriented approach in data entry, documentation, and task delegation. Experienced in coordinating travel arrangements and providing high-quality customer service.

Basic Information

Age
31
Gender
Male
Website
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Address
Davao City, Davao del Sur
Tests Taken
IQ
Score:  116
English
B2(Upper Intermediate)
Uploaded ID
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