Customer Service Representative / IT Helpdesk

Overview

Looking for part-time work (5 hours/day)

at $6.00/hour ($660.00/month)

Bachelors degree

Last Active

April 16th, 2024 (11 days ago)

Member Since

July 1st, 2021

Profile Description

Worked a total of 4 years as a Customer Service Representative/ Technical Support Representative.
Configured hardware, devices and software to set up work stations for employees. 
    Helped streamline repair processes and update procedures for support action consistency. 
    Devised solutions to operations issues related to applications, working closely via phone, email, live chat and web. 
    Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. 
    Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.Offered advice and assistance to customers, paying attention to special needs or wants. 
    Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. 
    Communicated with vendors regarding back-order availability, future inventory and special orders. 
    Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.