IT Service Desk VA | L1–L2 Technical Support | CRM & Data Operations | UK/EU Su

Overview

Looking for full-time work (8 hours/day)

at $95,397.98/hour ($18,182,090.91/month)

Associates degree

Last Active

June 1st, 2026 (13 days ago)

Member Since

September 22nd, 2014

Profile Description

I take over support operations when things start breaking; clearing ticket backlogs, resolving technical issues fast, and keeping systems running without supervision.

With 5+ years in IT support across high-volume BPO and enterprise environments, I’ve supported users across the US, UK, APAC, and EMEA; handling real-time troubleshooting, account issues, and backend systems under strict SLAs. Previously worked in environments where downtime and delays weren’t acceptable.

If you need someone who can own your support queue, fix problems quickly, and reduce operational friction; I step in and handle it.

WHAT I DELIVER
• Resolve 50–80+ tickets daily across chat, email, and voice
• Troubleshoot L1–L2 issues (accounts, access, system errors) with minimal escalation
• Manage and maintain CRM systems (Salesforce, HubSpot)
• Document tickets and improve workflows to reduce repeat issues
• Escalate critical cases with complete diagnostics (no delays)
• Support global users across UK, US, and EMEA
• Consistently meet SLA targets in high-volume environments

TOOLS & SYSTEMS
Zendesk | Freshdesk | Salesforce | HubSpot
Google Workspace | Microsoft 365
Slack | Teams
Excel / Google Sheets (data tracking, cleanup, reporting)

HOW I WORK
I don’t require hand-holding.

Give me access, a process (even a messy one), and I will:
• organize it
• stabilize it
• keep it running efficiently

I understand support isn’t just tickets, it directly affects retention, operations, and client experience.

I’m not a task-based VA—I operate as a technical support partner who can manage queues, systems, and backend operations with minimal oversight.

If you’re looking for someone who can step in and immediately reduce your workload, I’m ready.