Highly organized and dedicated Virtual Assistant with over 15 years of experience in administration, finance, and customer service. Skilled in data management, scheduling, and client communication, both in-office and remote settings. Recognized for reliability, efficiency, and professionalism in handling confidential tasks and supporting executive operations.
Key Achievements: Consistently praised for accuracy, attention to detail, and exceeding performance targets in both on-site and virtual roles.
Experience: 2 - 5 years
ESL Teacher (Online, Part-Time) — 51Talk | Mar 2013 – Apr 2023 Taught English to learners of various levels, ensuring engaging sessions and steady progress. Developed customized lesson materials for young learners and professionals.
Experience: 2 - 5 years
* Customer Service Representative / Specialist — T-Mobile Account, Iqor Dasma | Jun 2023 – Feb 2024 Handled billing and customer inquiries with high satisfaction ratings. Supported troubleshooting and product offers; consistently ranked among top agents. Utilized systems including Citrix, ATLAS, and DASH for customer solutions. * ESL Teacher (Online, Part-Time) — 51Talk | Mar 2013 – Apr 2023 Taught English to learners of various levels, ensuring engaging sessions and steady progress. Developed customized lesson materials for young learners and professionals.
Experience: Less than 6 months
Virtual Assistant — VEV Air (Aircraft Maintenance) | Nov 2024 – May 2025 Managed scheduling, reports, and presentations using Canva and Google Workspace. Conducted research, data analysis, and prepared reports for the CEO. Organized meetings and communications through Google platforms.
Experience: 1 - 2 years
Finance / Sales Admin — Lica Auto Nation Inc. & Dearborn Mazda Inc. | 2013 – 2014 Processed client payments and verified bank documents for car releases. Prepared financial reports, consolidated collections, and coordinated with finance and HR.
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