Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $282,259.54/hour ($54,546,090.91/month)

High school diploma

Last Active

June 8th, 2026 (yesterday)

Member Since

September 19th, 2014

Profile Description

I am a highly experienced Operations and Customer Support professional with over 9 years in the BPO industry and 6+ years working remotely with international clients across the US, UK, and Canada.

I specialize in operations support, customer service, technical support, and executive assistance, with a strong track record of improving workflows, managing teams, and delivering excellent customer experiences.

In my recent roles, I have:

Supervised and supported teams, improving efficiency and reducing escalations

Provided multi-channel customer and technical support for SaaS and technology platforms

Managed client communications, ensuring campaigns and operations run smoothly

Handled CRM systems such as Salesforce, HubSpot, and Zoho

Coordinated projects, maintenance requests, and process improvements

Delivered training, coaching, and quality assurance for new hires

I also have hands-on experience as a Virtual Executive Assistant, managing calendars, emails, lead tracking, and marketing tools like Mailchimp and Zoho for business coaching clients.

My background includes working with global companies and industries such as:

Real Estate & Property Management

SaaS & Technology Support

Banking & Insurance (JP Morgan Chase, QBE)

Remote Operations & Vendor Management

I am highly skilled in tools like:
Zendesk, Salesforce, HubSpot, Zoho, SAP Fieldglass, Slack, Zoom, Google Workspace, Asana, Trello, and Notion.

What sets me apart:

Strong communication skills (written and verbal)

Proven leadership and team management experience

Detail-oriented and highly organized

Reliable, self-driven, and able to work with minimal supervision

Committed to delivering results and exceeding expectations

I take ownership of my work and consistently go the extra mile to ensure clients are satisfied and operations run efficiently.

If you’re looking for someone dependable who can support your business, streamline processes, and help your team succeed — I’d be a great fit.