Customer Service/Virtual Assistant/Appointment Setter

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Bachelors degree

Last Active

May 18th, 2024 (2 days ago)

Member Since

June 27th, 2021

Profile Description

I Am an Experienced Customer Service Specialist.
I have been in the industry for more than 10 years. Worked in a Telco Account, Cable Service Provider, and Credit Repair. I love making people’s day. I believe customers are the most important part of any business. I've excelled at handling irate and difficult customers. I am flexible and can quickly adapt to new work environments. I can work under pressure with minimal supervision and I have a positive attitude towards work.
I've dealt with queries about bills, taking payments, resolving payment disputes, complaints,s and refund requests. I have also assisted customers in placing orders, upgrading services, and closing a sale and I am well-versed in educating customers about deals and promotions related to their needs.
Here are some of my skills  given below:
1. Critical thinking and Problem-solving skills
2. Excellent verbal and written communication skills (Inbound/outbound calls, email, chat,
and text)
3. Appointment setting 
4. Calendar Management 
5. Working with immense pressure
6. Data entry and online research
7. Microsoft ( Excel, PowerPoint, word)
8. Google ( Spreadsheet, Gmail and google docs)
9. Knowledge of Pipe Drive, Zendesk, Dispute suites and Zipwip
10. Credit Repair
11. Persuasion skills
12. Ability to recognize emotions in others, and to understand other people's perspectives on a situation
13. Google Voice and text
14. Whats app, Skype, Teams


  Accomplishments and awards:
1. Consecutive top seller in Comcast/Xfinity
2. 3 years consecutive Agent Of The Month then became "Agent Of The Year 2020 in one of the biggest telecommunication of companies in the US known as Metro By T-Mobile.
3. One of the top 2 Customer Service VA that generates the most number of referrals in one of the credit repair in Texas.
My goal is to establish a stable career in the freelancing industry, consistently deliver my tasks on time, exceed my client's expectations and develop good working relationships with my clients and coworkers. I am looking forward to working with you and helping your business become a success.