Experienced Customer Service Representative | General VA

Overview

Looking for full-time work (8 hours/day)

at $4.55/hour ($799.99/month)

Associates degree

Last Active

May 21st, 2024 (8 days ago)

Member Since

June 26th, 2021

Profile Description

Dedicated Customer Service Representative | Problem Solver | Customer-Centric Advocate 
As a passionate and results-driven Customer Service Representative, I thrive on delivering exceptional experiences to customers while solving their queries and concerns with the utmost professionalism and empathy. Within a year of experience in the customer service field, I have honed my communication skills, problem-solving abilities, and commitment to ensuring customer satisfaction.

Key Strengths: Outstanding Communication: Adept at active listening and clear, concise communication to understand customer needs and provide accurate solutions.
Empathetic Approach: Recognizing the unique circumstances of each customer, I consistently offer empathetic support to address their concerns effectively.
Problem Resolution: Equipped with a proven track record of resolving complex issues efficiently, I am dedicated to finding creative solutions that exceed expectations.
Multitasking Abilities: Proficient in managing multiple tasks and priorities in fast-paced environments without compromising on service quality.
Product Knowledge: Extensive understanding of our products/services empowers me to provide insightful guidance and recommendations to customers.
Professional Highlights: Handled a diverse range of customer inquiries via phone, email, and live chat, consistently maintaining a high customer satisfaction rate of 66.01% Collaborated with cross-functional teams to streamline processes, resulting in a 34% reduction in response time and improved overall customer experience. Completed training sessions on product knowledge and customer interaction techniques, ensuring accurate and effective support delivery.
Recognized as a top-performing teaUpgrade to see actual infomber for a year and consistently exceeding performance metrics and KPIs.
Customer-Centric Philosophy: I firmly believe that every customer interaction is an opportunity to build trust, resolve issues, and leave a positive impact. With a proactive mindset and a commitment to continuous improvement, I aim to contribute to the growth and success of your organization by providing unparalleled customer service.
Let's Connect: I am excited to bring my customer-centric approach, unwavering dedication, and proven expertise to your team. Feel free to reach out to me at Upgrade to see actual info or Upgrade to see actual infoto discuss how I can contribute to elevating your customer service operations.

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Davao, Philippines

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