Project Manager | Operations Manager - I'm in Upwork too!

Multichannel Customer Support – Provided responsive, professional, and friendly assistance across Facebook, Flatmates, Gumtree, and FlatmateFinders. Calendar & Appointment Management – Scheduled virtual interviews and property viewings for the Property Manager. Client Relations – Ensured smooth communication between potential tenants and property managers, enhancing the customer experience. Delivered efficient, high-quality customer service, ensuring seamless property management interactions.

Campaign & giveaway coordination – Managed supplier relationships to ensure seamless execution of promotional campaigns. Client support & communication – Provided email support, addressing client inquiries about plans and services. Task delegation & project tracking – Oversaw internal workflows, assigning tasks and monitoring project progress for the team and founders. Instagram growth management – Ensured smooth execution of Instagram campaigns, optimizing engagement and audience reach. Played a key role in streamlining operations, enhancing client satisfaction, and driving social media growth strategies.

Lead tracking & CRM management – Oversee daily lead flow from ads and organic sources, ensuring timely follow-ups via GoHighLevel CRM. Process optimization – Develop and document SOPs (written and recorded) to streamline internal operations. Marketing & content strategy – Manage email marketing campaigns, social media engagement, and content planning. Financial oversight – Monitor key business metrics, tracking monthly and yearly profits and expenses. File organization & documentation – Maintain structured records in Google Drive for efficient workflow. Focused on efficiency, growth, and seamless operations, I ensure the backend runs smoothly while supporting strategic business initiatives.

Content Creation & Design – Developed engaging social media content and graphics using Canva. Social Media Management – Handled daily operations, including post scheduling, community engagement, and influencer outreach. Platform Optimization – Used Later to schedule posts and enhance visibility for maximum reach. Focused on building brand presence, increasing engagement, and streamlining social media strategies.