Results-driven Customer Support and Operations Professional with 8 years of experience in customer service, administrative support, technical support, team leadership, lead generation and back-office operations. Skilled in resolving complex customer concerns, improving workflows, and supporting team performance to enhance efficiency and customer satisfaction. Known for strong problem-solving, communication and the ability to maintain high service standards in fast-paced environments.
Tools I use:
• Zendesk
• Shopify
• Gorgias
• SalesForce
• Amazon WorkSpace
• Amazon Connect
• Citrix WorkSpace
• Avaya OneX
• MS Office(Word, Excel, Powerpoint)
• Google Workspace (Docs, Sheets, Gmail, Calendar)
• Slack
• Viber
• Whatsapp
Experience: 1 - 2 years
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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