My 12 years of experience in BPO honed my skills including:
*Cold calling
*Lead Generation
*Basic and complex technical support
*Handling of escalations, returns, and complains
*Customer Support via phone and chat
*Client assistance (HR tasks including Job posting and Contract signing)
*Sales (Hard selling, Soft selling, and Upselling)
*Handling of enterprise accounts
*Providing demo to the customers
Tools I’ve used and I’m capable of:
*Zendesk
*Intercom
*Vi
*Quickbooks
*Xero
*Deputy
*Slack
*G Suite
*Google drive
Experience: 10+ years
I have worked to numerous campaigns and was able to get advantage of their intensive trainings.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
SEE MORE REAL RESULTSOnlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.