Erwin

Experienced Customer Support Representative

75 ID PROOF
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Overview

Looking for full-time work (10 hours/day)

at $6.00/hour ($1,320.00/month)

Business Administration Major in Management

Last Active

July 29th, 2024 (138 days ago)

Member Since

September 14th, 2014

Profile Description

My 12 years of experience in BPO honed my skills including:
*Cold calling
*Lead Generation
*Basic and complex technical support
*Handling of escalations, returns, and complains
*Customer Support via phone and chat
*Client assistance (HR tasks including Job posting and Contract signing)
*Sales (Hard selling, Soft selling, and Upselling)
*Handling of enterprise accounts
*Providing demo to the customers

Tools I’ve used and I’m capable of:
*Zendesk
*Intercom
*ViUpgrade to see actual info
*Quickbooks
*Xero
*Deputy
*Slack
*G Suite
*Google drive

Top Skills

I have worked to numerous campaigns and was able to get advantage of their intensive trainings.

Other Skills

Basic Information

Age
38
Gender
Male
Website
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Address
Tests Taken
None
Government ID
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