Appointment Setter / Customer Support / Technical Support

Overview

Looking for full-time work (9 hours/day)

at $2.40/hour ($475.20/month)

Bachelors degree

Last Active

March 28th, 2024 (47 days ago)

Member Since

June 18th, 2021

Profile Description

Hi there,
My name is Upgrade to see actual info Upgrade to see actual info, and I am from the Philippines. I offer to share my wealth of knowledge to provide a valuable contribution to you. I have 5 solid years and a proven track of experience in
customer service representative both VOICE (Phone calls) and NON-VOICE (Chat, Email, Text). Adept at building rapport, managing customer accounts, and ensuring customer satisfaction. I can work with less supervision and I take pride in my work by providing results.

Work Experience:

First Sourcing Company - Virtual Assistant / Appointment Setter
VXI Global Solution - Customer Support / Technical Support
Optum - US based - Healthcare Advocate

Key qualifications and strengths that I would bring to this role include:
• Provide top-notch customer support through phone, email, and chat, ensuring a high level of customer satisfaction

• Consistently meet or exceed KPIs and targets, including average handling time and first-call resolution.

• Maintain a comprehensive knowledge of the company's products, policies, and services to provide accurate and helpful information.

• Customer-Centric Approach: I prioritize customer satisfaction and am committed to going the extra mile to ensure their needs are met. I understand the importance of building strong customer relationships and fostering loyalty.

• Team Collaboration: I am a team player who collaborates effectively with colleagues and cross-functional teams to provide seamless support to customers. I believe in sharing knowledge and best practices to improve the overall customer experience.

• Adaptability: I am comfortable working in a fast-paced and dynamic environment, and I am quick to adapt to new tools and technologies to enhance the support process.

I am very confident that my years of experience would be enough to make a good employee. Allow me to show you what I'm capable of and help you as you grow your business.

Thank you!