Amazon Specialist|Listings, Customer Support, Account Health

Overview

Looking for part-time work (5 hours/day)

at $11.00/hour ($1,210.00/month)

Bachelors degree

Last Active

December 11th, 2024 (4 days ago)

Member Since

September 12th, 2014

Profile Description

Looking for a seasoned Amazon Virtual Assistant? I gotchu!

- 3+ years Amazon Listing Flat File Expert
- 7+ years e-Commerce Customer Service Specialist
- 7+ years Amazon Administrative Pro

Here's how I can assist you:

AMAZON LISTING MANAGEMENT AND OPTIMIZATION:
I will make sure your Amazon listings are displayed with maximum visibility and sales potential.
- Bulk and flat file uploads
- New listing creation
- Creating variation relationships
- Category/browse node change
- Listing troubleshooting and reinstatement
- A+ content management
- Coupons and promotions

CUSTOMER EXPERIENCE AND REVIEW MANAGEMENT:
I will provide exceptional customer service and manage reviews effectively to enhance your brand's reputation and customer retention.

- Multi channel customer support
    - Amazon Seller Central
    - FreshDesk
    - eDesk
    - E-mail
    - Etsy
    - Shopify
    - eBay
 - Review requests
 - Negative review and feedback management
 - Returns and VOC management
 - Replacement order creation (MCF/3rd party warehouse)
 - Refunds

ACCOUNT HEALTH MANAGEMENT:
Monitoring mazon account health and implementing necessary improvements is essential to staying compliant and ensuring long-term growth.

- Listing health and policy violations monitoring
- Inventory management
- Returns and reimbursements
- Appeals

AMAZON OPERATIONS:
I will help streamline your operations to elevate your presence on the Amazon platform.

- Keyword research
     - Helium 10
     - DataDive
- PPC campaign creation and bid adjustment
- Reports download
     - MerchantSpring
     - Keepa
- Supplier search
- Amazon posts
     - ChatGPT
     - Canva
     - Grammarly
- Influencer outreach
- Shipment reconciliation
- Support case management

ADMINISTRATION AND ORGANIZATION:
I will provide efficient administrative support, help streamline operations, and maintain organizational excellence for a successful Amazon business.

- Social media management
     - Meta Business Suite
     - Instagram
     - Capcut
     - Canva
- SOP creation and process optimization
- File organization and management
- Collaboration and communication tools:
     - Asana
     - Monday
     - ClickUp
     - Google Workspace
     - Microsoft Office
     - Slack
     - Skype
     - Zoom
     - WhatsApp

Ready to reclaim your time while effortlessly scaling your Amazon business?
Reach out today!