Customer Service Representative

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors degree

Last Active

May 4th, 2024 (yesterday)

Member Since

June 14th, 2021

Profile Description

I'm currently working as a Guest Experience Specialist for one of the short term rental in the United States of America, I've also worked as a Customer Retention Specialist for a big telecom company in Canada.
I developed strong communication skills and the ability to empathize with customers while efficiently resolving their issues. I am highly skilled in active listening and problem-solving, ensuring that customers feel heard and Upgrade to see actual info addition to my Customer Service Experience, I am proficient in using various customer service software and platforms to effectively manage customer inquiries and requests. I am comfortable adapting to new technologies and processes, and I am confident in my ability to quickly learn and navigate your company's systems.

Top Skills

Real Estate » Short Term Rentals

Experience: 6 months - 1 year

*Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles. * Provide friendly, upbeat service to all of our guests via chat, phone and email, including managing complex guest interactions making sure that Sonder's service principles (build a connection, take ownership, and resolve it) are being followed all the time. * Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with services, facility hours of operations, directions, etc..