Customer Service | Appointment Setter | Sales Representative | Cold Caller

Conducted outbound cold calls to homeowners to gather and qualify property and seller information Identified seller motivation, timeline, property condition, and price expectations Set qualified appointments for Acquisition Managers to close real estate deals Maintained accurate CRM records and managed follow-ups Built strong rapport to improve appointment conversion rates Trained and coached new appointment setters on scripts, objection handling, and CRM usage

Previously, I worked as a CSR and Sales Representative at iQor Iloilo, where I handled mobile-related customer inquiries, resolved billing and technical concerns, and consistently met sales and performance targets. I also worked with IGT Solutions as a Travel Associate and Sales Representative, providing personalized customer service and managing client bookings with accuracy and attention to detail. Most recently, I worked with Asurion processing AT&T insurance claims while promoting Home Tech Protection plans through consultative selling.

Handled customer inquiries and provided high-quality assistance for mobile-related services. Resolved technical and billing issues efficiently to ensure customer satisfaction. Promoted and upsold products and services, contributing to sales targets. Demonstrated strong communication and multitasking skills in a fast-paced call center environment.