My first job was as a customer service representative for a telecommunications company. I worked as a customer service rep for one and a half years, handling basic transactions such as activation, redemption, and basic troubleshooting. After that, I became a tier 2 rep (Supervisory Group) for about two years. We handle supervisory calls as well as more complex issues encountered by our customers. For the remainder of my time (1 and a half years), I was a tier 3 rep (Number Portability Dept), in charge of switching phone numbers between wireless carriers or between wireless and landline carriers using different billing systems (Verizon, Sprint, T-Mobile and AT&T).
My second job experience is as a sales representative for a visualization company.We provide CAD, 2D, and 3D design services.Our outputs are primarily for marketing purposes, and we specialize in 3D and animation. And I worked as a sales rep in the sales department for about two years. We specialize in lead generation. We also conduct research and make phone calls to potential customers to promote our services. Then I was promoted to team leader. I also assist by making calls to leads whenever there are positive responses. In addition, we schedule appointments for our business director before he travels to the UK and the US to attend furniture and interior design tradeshows.My third job was as a Webcast Operator for a Singapore-based company for about a year. We set up events on various platforms such as Zoom, Adobe Connect, and On24, as well as do dry runs with trainers and support during live webcasts/webinars.Finally, I worked as a virtual assistant for a company based in Australia that provides a lead generation platform (CRM) for brokers. We manage the accounts of our clients and make appointments calls.
To sum up, I have more or less 3 years experience for office/admin tasks.
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