Customer Service Specialist|E-Commerce|Shopify|

Research and identify potential leads through various channels, including online research, social media, and industry-specific databases. Engage with leads via email, or social outreach to initiate conversations and gauge interest. Qualify leads by understanding their needs, budget, and decision-making process, ensuring a strong alignment with our products or services. Maintain accurate lead records and track lead progress in CRM software. Collaborate with the sales and marketing teams to develop and refine lead generation strategies. Continuously monitor industry trends and competitors to stay ahead in lead generation techniques.

Navigating the labyrinth of emails with the finesse of a texting wizard. Providing email support that's so good, even your inbox gives us a standing ovation.

Provide top-notch customer support via email, chat, and phone, ensuring a seamless shopping experience. Address customer inquiries related to product information, orders, shipping, and returns with finesse. Leverage your expertise in Shopify to assist customers with technical issues, account management, and order tracking. Maintain a high level of product knowledge to confidently guide customers and resolve issues efficiently. Exhibit patience and effective communication skills to ensure customer satisfaction. Collaborate with the team to streamline processes and enhance the overall customer support experience.