Dynamic Team Leader with over 5 years of experience in customer service, administration, and sales support across high-volume BPO and corporate environments. Proven track record of driving performance improvements, boosting CSAT scores, and reducing AHT through effective coaching and KPI management. Skilled in handling escalations, policy alignment, and cross-team collaboration to ensure consistent customer satisfaction. Adept at leveraging tools such as Salesforce, Power BI, Excel, and Slack to streamline workflows and maintain compliance. Strong background in leadership, communication, and issue resolution, reinforced by professional training and certifications. Highly reliable remote worker with a reputation for adaptability, attention to detail, and delivering results under pressure.
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.