Customer Service | Application Support Analyst |Admin 

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

May 9th, 2024 (11 days ago)

Member Since

May 22nd, 2021

Profile Description

My name is Upgrade to see actual info and I've worked as an Application Support Analyst, Customer Support, Billing Associate, Contract Planning Pricing Associate, and Administrative Assistant for a number of firms, including IT, Manufacturing, Airline and Telecom.
I'm a versatile individual who is dedicated to providing high-quality service that ensures a great experience.

Soft Skills: 
I am a committed, responsible, and quick learner who can adapt to a complex and fast-paced world.

Hard Skills:
Customer service
Problem solving
Critical thinking
Communication and interpersonal
Flexibility
Relationship management
The ability to translate complex ideas for non-tech staff/customers
Can do inbound and outbound call
Can handle irate customers
Sending emails
Chat Support / Live Chat
Clear Communication Skills
Taking Responsibility
Patience
Effective Listening
Attentiveness
Time Management
Data Entry
Web Design using Sitehaven 
Creation and setup in cpanel
Website maintenance in cpanel

Applications and Tools I use:
CRM Software: Upgrade to see actual info, Engage Support
SAP CRM
Customer support portals
Microsofr Excel
Microsoft Powerpoint
Microsoft Word
Microsoft Outlook
Microsof Teams
SlacksTrello
IBM Ondemand
IBM Lotus Notes
Vision
Vantagepoint

All of my previous jobs have needed me to have straightforward, concise communication skills and a high level of customer satisfaction, as well as taught me how to manage my time effectively.