Admin Assistant

Experienced in managing patient appointments, coordinating schedules, and sending timely reminders. Skilled at balancing multiple calendars, accommodating patient needs, and ensuring efficient, organized, and patient-friendly scheduling.

Experienced in verifying patient insurance eligibility and benefits, ensuring accurate coverage information prior to appointments or procedures. Skilled at communicating with insurance providers and patients, resolving discrepancies, and maintaining compliance with healthcare policies. I am also skilled in checking benefits from insurance portals such as BCBS, United Healthcare, Aetna and other commercial, medicaid and medicare plans.

Experienced Virtual Assistant with nearly 3 years of providing administrative and client support in healthcare settings. Completed intensive training and holds HIPAA certification, skilled in scheduling, EMR management, insurance verification, patient communication, and maintaining strict confidentiality.

Proficient in managing professional email communications, responding promptly to patient and client inquiries, and organizing messages for efficient workflow. Skilled at maintaining a courteous, clear, and professional tone while handling sensitive or confidential information.

Experienced in handling and organizing patient medical records, maintaining accuracy, confidentiality, and compliance with HIPAA regulations. Proficient in updating EMRs, retrieving records, and ensuring proper documentation for smooth clinical operations.

Experienced in making outbound calls to patients in a psychiatric setting, providing reminders, follow-ups, and support. Skilled at handling irritable or sensitive patients with patience, empathy, and professionalism, ensuring clear communication while maintaining a calm and respectful approach.

Provided dedicated administrative and virtual support to a single client, maintaining strong professional rapport, anticipating needs, and ensuring timely, high-quality task completion. Built trust through consistent communication, reliability, and attention to detail, demonstrating the ability to manage client priorities effectively.

Skilled at managing multiple administrative tasks simultaneously, including patient communication, scheduling, records handling, and email correspondence. Able to prioritize effectively, meet deadlines, and maintain accuracy and professionalism under pressure.