General VA / Data Research / Entry

Overview

Looking for part-time work (3 hours/day)

at $6.00/hour ($396.00/month)

Bachelors degree

Last Active

April 26th, 2024 (10 days ago)

Member Since

May 18th, 2021

Profile Description

I have been working in the call center industry a little over 10 years, most of my tenure in this industry has been focused on assisting customers with their Banking.
I have worked both in Credit Cards and Retail Banking.
Within my 2 years of stay with JPMC, I have received two big awards because of the excellent work that I have put in as a representative.
not only that, I am also the go to person when it comes to updates or process related
concerns since I always keep track of updates or changes of policies and procedure within the firm.
Prior working with JPMC, I had worked with convergys close to 5 years
2 years of my stay I worked as a representative and
3 years( estimate )
I was promoted as a Subject Matter Expert or a Team Leader assist, In this role, I assisted agents especially new hires, I also conducted trainings for new or tenure agents when it comes to changes in the Firm's policy , Another role
was to send real time emails to the site when it comes to the firms overall performance, I also handled few teams when the team Lead is not around or
out for the day.
I am very diligent worker, I am able to work in an environment with less supervision.
I am new to freelancing and I am willing to work in different fields and not just focus on customer service.
I am very much willing to learn.
I know basic photo editing and organizing photos in social media
I love posting and arranging feed in especially in instagram.
please feel free to see my work or fee in instagram : IAMUpgrade to see actual info