With a Bachelor’s Degree in Hospitality Management and 8 years of experience working in the hotel industry, I believe I have the needed skills to excel in the position.
I have a Hotel & Restaurant Management in business and experience working with guests. I have excellent public relations skills with the ability to handle complaints in an efficient and professional manner that is satisfactory for both the guests and the establishment.
As a Manager for other staff, I oversee them ensure everything runs smoothly during my shift. I have the ability to oversee other staff members and ensure everyone is meeting their obligations and that daily operations are running smoothly. If presented with a situation in which a staff member is experiencing difficulty with a particular guest I step in and make things better. I believe employees should offer exceptional customer service in all situations even when things get a little hectic. If the staff is having problems performing their duties or dealing with a guest, then I have the ability to step in and take care of the situation in a professional manner. I have the ability and skills needed to recognize areas of operations that need improvements or updates.
I am confident that I am qualified to fill this position and I hope that you will consider me a top applicant. My combined education and experience within the hospitality industry make me an excellent choice.
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