Virtual Assistant / Customer Operations Manager

Overview

Looking for part-time work (3 hours/day)

at $6.00/hour ($396.00/month)

Graduate of Bachelor's of Arts in Communications

Last Active

April 11th, 2024 (18 days ago)

Member Since

May 13th, 2021

Profile Description

I hope your day is going well so far!

My name is Upgrade to see actual info, a Bachelor of Arts in Communication graduate. I have been a dedicated Customer Service for 4 years now and have a passion for supporting people to have an ultimate customer experience journey. I have experience handling inquiries through various platforms. I am devoted to building strong customer relationships, driving brand loyalty, and increasing customer engagement. I have strong organizational, communication, and technological skills for all phases of customer interaction.

I am currently working as a Customer Operations Manager for a sports equipment distributor. I handle all types of business correspondence, both the front-end and back-end processes of the company. With a strong focus on relationship and business management, I excel in developing and implementing effective business and marketing strategies to drive growth. With a proven track record in sales, particularly in customer care, I bring valuable experience and insights to the table.

My tasks are:
- Sales Management
- Invoice Processing
- Email Marketing
- E-Commerce Management of over 8 accounts on multiple platforms
- Social Media Management
- Order Fulfillment
- Customer Service
- Administrative Tasks (Preparing reports, maintaining databases, creating filing systems, data entry)

I am skilled at but not limited to:
- Customer Support (Phone call, Social Media, Live Chat)
- Email Management
- Data Entry
- Google Workspace
- Outlook
- MS Office
- XERO
- Order Fulfillment
- Cin7 Core
- ZOHO CRM
- Canva
- WordPress WooCommerce
-Shopify
-Catch
-eBay
-Amazon Seller Central
-MailChimp
- Asana / Trello

My set-up:
- A laptop with 16 GB ram and 1 TB SSD running on windows 11.
- 23" Monitor
- A noise-canceling headset.
- Wired fiber 160 MBPS internet connection and alternative prepaid WIFI.