Guest Relations Specialist | Short-term Property Manager

Overview

Looking for full-time work (8 hours/day)

at $7.86/hour ($1,383.36/month)

Bachelors degree

Last Active

May 2nd, 2024 (3 days ago)

Member Since

May 7th, 2021

Profile Description

I have a solid experience in Property Management for years now. My task includes:

- Responding to inquiries, managing bookings, and addressing guest concerns.
- Coordinating arrivals and departures, ensuring a smooth transition for guests.
- Overseeing cleaning services and scheduling maintenance to keep the property in good condition.
- Creating listings, optimizing content, and promoting the property on various platforms to attract guests.
- Adjusting rental rates based on market trends, demand, and specific events or seasons.
- Monitoring and replenishing supplies, managing furnishings, and keeping track of inventory.
- Encouraging positive reviews, addressing negative feedback, and continuously improving the guest experience.
- Resolving issues promptly, whether related to the property, amenities, or guest dissatisfaction.
- Conducting regular inspections to identify and address any maintenance or cleanliness issues.
- Staying informed about local market trends and competition, and adjusting strategies accordingly.

Softwares/Apps/Systems that I am knowledgeable with:

OTAs (Airbnb, Upgrade to see actual info, Expedia, VRBO, TripAdvisor)
Tasks Management- Trello, ClickUp, Notion.
PMS - Uplisting, Beds24, HostAway, Hospitable.
Payment - Stripe
Calling Apps - RingCentral, GoogleVoice, DialPad, 3CX
Marketing - Meta Business Suite, Canva, Adobe Lightroom, Social Pilot.
Team Communication - Slack, Teams, WhatsApp
App for cleaners - Turno, Breezeway
Pricing - Pricelabs
Other softwares/Apps - ChatGPT, ChargeAutomation, LastPass, Bitwarden, RemoteLock, and Google Suite.

I worked as a customer support for e-commerce as well. My tasks include:

- Addressing customer questions about order status, tracking, and delivery times.
- Providing details about products, including specifications, features, and compatibility.
- Assisting customers with return processes, refund requests, and handling return shipping labels.
- Assisting sellers with inquiries about listing products, managing inventory, and addressing account concerns.
- Explaining and clarifying eBay and Amazon policies, including terms of service and guidelines.
- Guiding users on leaving feedback and ratings, as well as addressing concerns about received feedback.
- Helping customers understand and apply promotions, discounts, and coupons.
- Providing information about shipping options, tracking, and resolving issues related to lost or delayed shipments.
- Assisting with inquiries and issues specific to international orders and shipping.
- Mediating and resolving disputes between buyers and sellers, ensuring fair resolutions.
- Monitoring customer feedback and identifying trends to suggest improvements or changes.
- Ensuring that customers and sellers adhere to eBay and Amazon policies, guiding them on proper procedures.