Dave

Customer Support & Retention Specialist | Virtual Assistant | Billing, Technical

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Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

Associates degree

Last Active

July 1st, 2026 (17 days ago)

Member Since

May 5th, 2021

Profile Description

I have 3 years of voice customer support experience with a subscription-based company. I handled billing concerns, retention cases, account troubleshooting, and escalations while maintaining strong customer satisfaction metrics. I specialize in supporting recurring-revenue businesses that need reliable customer care and churn reduction support.

Top Skills

Marketing » CRM

Experience: 2 - 5 years

Customer Support

Experience: 2 - 5 years

I have 3-year experience in a subscription-based company prioritizing good customer experience while maximizing revenue metrics.

Customer Support » Sales Support » Account Retention

Experience: 2 - 5 years

I mastered customers' subscription retention skill in my 3 years experience in the BPO industry.

Other Skills

Customer Support » Email Support

Experience: 1 - 2 years

Accounting » Accounts Receivable » Billing

Experience: 2 - 5 years

Customers typically calls to understand their bill, and explaining this as clear and as simple that the customers would understand might be challenging for some, I specialized in this department.

Basic Information

Age: 32

Gender: Male

Website: Sign Up with Pro Account to View

Address: Buenavista, Agusan del Norte

Tests Taken: IQ
Score: 112: DISC
Dominance: 41%
Influence: 20%
Steadiness: 28%
Compliance: 11%: English
C2(Advanced/Mastery)