Networking
Has background on Fortigate Fortinet Firewall Network Security.
Knowledgeable on Cisco Equipment’s and End-Point security (SentinelOne, Blackberry Cylance and CrowdStrike Falcon) – deployment and management.
Knowledgeable in Tier 1, Tier 2 and Tier 3 Infrastructure using networking tools.
Wireless and Wired Network - deployment, provisioning and hardening.
Network Design, Cabling, Configuration, Provisioning and Hardening.
PABX System (NEC, Panasonic, Zoiper). Cloud & On-premise (ConnectWare & VoiceWare).
Servers & Workstations
Deployment, Configured and Maintained Client Servers and Workstations (MS Windows).
Basic Knowledge Active Directory (AD). Basic knowledge Hyper-V Technology.
Maintained and Update ManageEngine Patch Manager Plus, AD Audit Plus, AD Manager Plus, OpManager and ServiceDesk (on-premise).
Knowledgeable in Microsoft Office 365 App and Enforcing MFA Security practice in O365 Account Enterprise. Creation Microsoft account using Microsoft Azure.
Windows Servers Deployment & Maintenance of SQL Server Management Studio (MS SSMS) whether Developer & Enterprise used.
Deployed, Maintained & Configure SAP Frontend App/ SAP NetWeaver & SAP EPM (Enterprise Performance Management) – ERP Solutions.
NOC Support (Network Operations Center)
ISP Provider in Singapore & Malaysia. Monitor, maintain and configured a telecommunications network & ISP Solutions.
Technical Support - Remote Work, Onsite Work
Using ATERA RMM (Remote Monitoring and Management Software), Helpdesk & Ticketing.
VEAMM - Ransomware Backup, Recovery, Hybrid Cloud and Disaster Recovery
Proxmox Virtual Environment – Knowledgeable in deployment and management of virtual machines and containers (Linux/Windows).
Practice HIPAA Risk Assessment on Medical Company Customers. Generating monthly HIPAA Reports for compliance.
pfSense® knowledgeable in deployment, managing and network configurations.
Creating and managing medical users for HIPAA Compliance assessment using Wordpress Platform.
Cloud Solutions - PhoneSuite ConnectWare Hospitality, (hospitality platform built using the ConnectWare hosted communication platform).
Knowledgeable in ZABBIX,Centreon,UNMS,SolarWinds NPM and OpManager OMS as real-time server monitoring, data analysis, and generating reports and alerts in case problems are detected in network.
Other tools used for support (Element,Slack,HaloPSA,ConnectWise,SalesForce,Thunderbird
EOP Environment (English only policy) – required for careers in technical, medical, or business roles, and is used in voice support,
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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