Training Specialist & Customer Service|Virtual Assistant

Overview

Looking for part-time work (4 hours/day)

at $9.09/hour ($800.01/month)

Associates degree

Last Active

June 10th, 2024 (7 days ago)

Member Since

May 4th, 2021

Profile Description

Hello! I'm Upgrade to see actual info Upgrade to see actual info "Mike" Upgrade to see actual info, a seasoned Customer Service and Training Specialist with over 7 years of experience in the BPO industry and a robust background in virtual assistance. Currently, I am a dedicated Training Specialist at a US-based agency, where I equip new hires with essential skills to excel in their roles. My journey began as a Customer Service Virtual Assistant in July 2021, and I quickly advanced to my current position in August 2023 due to my commitment and expertise.
Throughout my career, I have honed a diverse skill set, mastering various tools and platforms critical to e-commerce and customer service success. My proficiency spans across:
-Shopify, Amazon Seller Central-Gorgias, Zendesk, ReAmaze, FreshDesk-Shipstation, Shippo, Loop Returns-YotPo, Klaviyo, Attentive-G-Suite, MS Office-Intercom, Asana, Slack, Trello, ClickUp, Miro, Loom
I specialize in customer service email writing, attention to detail, and basic principles of email marketing, data analytics, reporting, and e-commerce website tasks. My role involves training participants who have successfully passed the final interview stage, ensuring they are well-prepared to meet and exceed client expectations.
My approach is rooted in thorough understanding and effective communication, aiming to provide outstanding service and continuous improvement. I am passionate about leveraging my skills to help businesses thrive by delivering exceptional customer experiences and training excellence.
Let's collaborate to elevate your business operations and customer satisfaction. I look forward to bringing my expertise to your team!