Amazon Listing Optimization/Customer Support

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

February 24th, 2024 (61 days ago)

Member Since

November 12th, 2009

Profile Description

AMAZON LISTING OPTIMIZATION
- 1 year of Amazon Listing Optimization experience under my belt. I have, however, done (SEO) content writing prior to my customer support and Amazon optimization experience, for more than 5 years 
- Experienced in Helium 10, specifically Magnet and Cerebro (Keyword research) 

CUSTOMER SUPPORT: 
- Provides timely resolution to customers’ needs through phone, email and SMS 
- Refund: Initiates refund negotiation to stop/avoid refund through email/phone 
- Reinforces promos and deals. Facilitates order and payment processing 
- Facilitate high-volume outbound calls during live events- i.e: invites, attendance confirmation, guests, sales pitch etc. 
- Experienced in the following platforms/tools: InfusionSoft, FuseDesk, FixYourFunnel (FYF)
- Billing: (1) Collect and verify credit card details through phone/email (2)  Update/Cancel subscription (3) Process Sales/Refunds 

- Customer Support Team Lead (4 years) 
1. Ensures team is aligned with daily and weekly deliverables.
2. In-charge of training and on-boarding of new CS hires. Also assists teammates from various departments: Bookkeeping, Tech, Marketing, Events and Mastermind 
3. Process improvement and creation of master how-to/training guides for the team 
4. Involved in creation of email/SMS to boost LIVE event registrations, confirmations, show up and engagement 
5. Approves callout game plans to ensure efficient use of time/resources 
6. Adjust to game plan changes with utmost flexibility by prioritizing tasks as assigned. 
7. Generate and assess daily, weekly and monthly reports to review teaUpgrade to see actual infomber's output/performance 
8. Review of teammates' invoice 
9. Update/manage email campaigns for our Mastermind's weekly/month calls to ensure they receive reminders and invites 
10.  Ensure that our team is aligned with the goals and understand their deliverables