Customer Service

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 26th, 2024 (10 days ago)

Member Since

May 2nd, 2021

Profile Description

10 years of being customer-centric, I specialize in identifying and solving gaps in various businesses to provide the best and most satisfying Customer Experience. My goal is to deliver the utmost Customer Service by looking at every avenue on how we can improve our customer journey through the following areas:
1. Customer user experience
2. Customer retention
3. Customer satisfaction
4. New Customer Acquisition
I don't just handle escalations and draft template responses, rather I...
1. Map out the user flow,
2. Identify long processes that we can simplify,
3. Deliver the fastest solution possible,
4. ensures that support becomes accessible to customers,
5. offers coaching to teaUpgrade to see actual infombers by teaching not only the rules but also how logic interacts with the rules so each one can make rightful decisions - in other words, I train people to think as leaders do.
Additionally, I tend to look outside of the box. I'm not always incapsulating myself within the scope of Customer Service tasks.
If you need someone who can help you innovate the way you handle your Customer Service Team, let's talk.