I'm an Automation Specialist and Operations Support Professional who helps businesses streamline their processes, eliminate repetitive work, and build efficient systems using modern automation tools.
I specialize in connecting apps, automating workflows, and improving business operations so teams can save time and focus on higher-value work.
Many growing businesses struggle with manual processes like managing leads, following up with customers, updating spreadsheets, or handling repetitive admin tasks. I build systems that automate these processes and keep everything running smoothly in the background.
What I Can Help With
• Workflow automation using Zapier,
• CRM automation and pipeline management in GoHighLevel (GHL)
• Lead capture and automated follow-up systems
• Client onboarding and appointment booking automation
• AI chatbot and messaging automation
• Integrating multiple tools using webhooks and APIs
• Data automation between apps like Google Sheets, Airtable, and CRMs
• Creating dashboards and automated reporting systems
• Automating marketing and sales processes
Tools & Platforms I Work With
Automation Platforms
• Zapier
•
• n8n
CRM & Marketing Tools
• GoHighLevel
• ManyChat
•
Data & Productivity Tools
• Airtable
• Google Sheets
• Google Workspace
• Notion
Integrations & Automation
• APIs
• Webhooks
• AI tools and chatbots
How I Work
I focus on building reliable and scalable systems that make business operations easier and more efficient. I am detail-oriented, organized, and always looking for ways to improve workflows.
My goal is to help businesses save time, reduce manual work, and scale operations through automation.
If you're looking for someone who can help automate your processes and support your operations long-term, I’d be happy to work with you.
Experience: 6 months - 1 year
One of the biggest challenges is dealing with angry or upset customers. In these situations, it's important to remain calm and professional, and to do everything possible to address the customer's concerns and resolve the issue.
Experience: Less than 6 months
I build AI-powered automation workflows using n8n, Make.com, and Zapier — integrating tools like Supabase Vector Store, Google Vertex AI, and OpenRouter to create intelligent systems that think and decide on their own. Projects include a RAG chatbot, AI appointment setter, and an AI job scraper with automated proposal generation.
Experience: Less than 6 months
Ensuring accuracy in data entry is crucial, even a small mistake can have a significant impact on the data, which can lead to incorrect analysis and decision-making. More, monotonous and repetitive task which can lead to boredom and fatigue. This can affect the quality of work and lead to errors.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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