Application Support Analyst

Overview

Looking for part-time work (5 hours/day)

at $5.00/hour ($550.00/month)

Bachelors degree

Last Active

April 22nd, 2024 (7 days ago)

Member Since

April 28th, 2021

Profile Description

Application Support Analyst
Doxa7
Lower Penthouse Fort Legend Towers 3rd avenue corner 31st street, BGC, Taguig City
November 2021 - Present
? Provides First Level of Software Support within US Clients ranging from data fix, custom report, Web Deployment
? Serves as Support Helpdesk which we conduct Ticket Triage of all incoming tickets
? Manage Web Server Through IIS and its Database through Microsoft SQL
? Conduct software upgrades, fixes, custom report and bug finding/coordination
? Serve as Level 2 support in client iUpgrade to see actual info management
? Provide Insights regarding hardware devices like scanners and printers
? Manage client applications deployed in cloud using some of the AWS Services (EC2, Database, IAM)
? Provides Proper coordination with Level 3 Supports (Full Stack Developers, Project Management Team)
Information Technology Support Specialist
TaskUS 7th Floor, 962 Aurora Blvd, Project 4, Quezon City, 1109 Metro Manila
June 2021 – November 2021
Duties and Responsibilities
? Provides Global Support to All task us Employees Around the globe (US, MEXICO, GREECE, INDIA)
? Serves as Level 2 IT Support which we provide services ranging from hardware to software up to client engagement, Network and server administration and End point security support
? Provides Level 1 to Level 2 Client tools support
? Serve as Level 2 support in client iUpgrade to see actual info management
? Provide Comprehensive hardware support for windows and MAC OS machines
? Provide Active directory support and group policy management support
? Conduct Initial Checking of other cloud deployed services in clients and internally (AWS)
? Provides Proper coordination with Level 3 Supports (Network Engineers, System administrator)
Information Technology Services Officer
Shopping Center Management Corporation (SM Supermalls)
Manila East Road, Dolores, Taytay, Rizal
April 2019 – June 2021
Duties and Responsibilities
? Handles IT projects conducted on malls ranging from server and network infrastracture. structure cabling(CCTV, VOICE, DATA) and other IT Infrastracture Project
? Provides assessment on IT peripherals Computers,server,network peripherals that need to be replaced
? Provides yearly budget report for IT projects and IT peripherals
? Provide 1st to 2nd level hardware and software troubleshooting
? Provides 1st to 2nd level support in Active directory ranging from shared folder, user administration and print management
? Provides L1 to L2 Technical support Office 365 applications
? Provides AWS Architecture administration support (IAM,EC2,VPC,S3)
? Performs AWS Architecture Monitoring (Cloudtrail, Cloudwatch)
? Escalation and coordination to supplier and contractors specially when project does not meet the standards and needs to be rectified
IT Associate
Belo Medical Group
#49 Conecticut Street Northeast Greenhills San Juan Metro Manila
May 2017 – April 2019
Duties and Responsibilities
? Provide 1st to 2nd level Software and hardware troubleshooting from internal users of belomedical group
? Performs P.O.S Application Support ranging from 1st to 2nd level
? Provide software application support
? Provide onsite technical visit on Belomedical medical clinic when needed
? Also serves as an IT Helpdesk answering phone inquiries when needed
? Provide other hardware peripheral support like CCTV,PABX,TABLETS,KIOSK Etc
? Escalation and coordination of concerns to proper point person / suppliers when needed
Techinical Service Engineer
Itech Global Buisness Solutions (Arm BPO By JGsummit)
Robinsons Place Antipolo Brgy Dela paz Circumferential Road Antipolo City
June 2015 - May 2017
Duties and Responsibilities
? -Responsible for whole IT Services of Robinsons mall ranging from desktop, network/Wifi and other IT Related periperals -Monitoring and Maintaining 100% Tenant/Partners Connectivity and sending of sales reports to admin server through wireless connectivity
? -Monitoring of Status of wireless equipments (HP MSM410 Access points) for wifi connection of the mall -In task of configuration of wireless devices
? -Asset Inventory Taking documention for IT Assets
? -Escalation and coordination of concerns to proper point person / suppliers when needed
? -Responsible in server monitoring and server administration
? -Provide 1st and 2nd level troubleshooting Robinsons Movieworld ranging from software to hardware concerns