I work at Vitruvian, where I support global fitness innovation by handling technical and warranty concerns—resolving both hardware and software issues, and coordinating repairs and replacements worldwide. I use tools like Elastic and Instabug to analyze product data, identify patterns, escalate bugs, and help improve overall product quality.
With a background in Civil Engineering from Mapúa University and previous roles in customer support, I bring a strong foundation in technical problem-solving, operational efficiency, and customer satisfaction. I’m passionate about optimizing systems, collaborating with cross-functional teams, and using data-driven insights to enhance the user experience
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
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