EA/ VA/ CSR/ Phone Support/ Sales/ Web Research/ SMM

Overview

Looking for full-time work (8 hours/day)

at $11.00/hour ($1,936.00/month)

Bachelors Degree

Last Active

April 9th, 2024 (27 days ago)

Member Since

April 21st, 2021

Profile Description

As a Virtual Executive Assistant and Office Manager, I bring a wealth of expertise encompassing a diverse range of tasks. My proficiency extends to providing comprehensive phone, email, and chat support, adeptly managing administrative duties, facilitating sales, and accounting processes, ensuring optimal customer retention, skillfully handling social media management and copywriting, proficiently managing scheduling, and assisting executives and staff with various projects.

With over a decade of experience as a Customer Service Professional in the BPO/Call Center industry, I have successfully navigated international accounts through phone calls, texts, chats, and emails. My adept handling of client concerns involves thorough research, strategic scheduling, meticulous analysis, efficient data entry, and meticulous documentation updates, ensuring effective issue resolution and client satisfaction.


***Accounts Handled***
VIRTUAL – Executive, Administrative, Operations, and Marketing (Basic SMM, Copywriting, and Graphic Design)
FINANCIAL - Debit/Credit Cards, Fintech, Mortgage, Retail Banking, Accounting, and Verifications
CSR/TSR/Sales - Inbound/Outbound Calls (Consumer/B2B)
TELCO - Finance, Collections, Billing, Retention, Sales, and General Care
RESERVATION – Flight, Hotel, and Car Rental
COMPLIANCE
HEALTHCARE
WARRANTIES
ISP


***Tools/Applications Used***
DOS AND WEB-based CRMs
Citrix
Salesforce
The Customer Factor
Trello
Avaya
MS Office
Google Apps
Google Suite
Google Workspace
Google Earth
Gmail
Outlook
ZoomSkype
WeChatTelegram
Dropbox
Responsibid
Yelp
Home Advisor
Angi's List
Nextdoor
Canva
Picsart
Lumen5
Pictory.AI
ChatGPT
Loom
Vocaroo
LinkedInFacebook 
Instagram
Messenger
TikTok
Pinterest
LastPass