Current Employment Status:
Hired Part Time on May 1, 2024
Deannie
Rockstar Content Moderator / Executive VA / Customer Success
Overview
Looking for part-time work (6 hours/day)
at $6.00/hour ($792.00/month)
Bachelors degree
Last Active
May 21st, 2024 (today)
Member Since
August 1st, 2014
Profile Description
I have more than 7 years of working experience in the BPO industry. I have worked on content moderation, customer success support and data acquisition projects. I also have leadership experience in customer success support providing assistance to our US counterpart in ensuring that customers inquiries and issues are resolved and proper cases are redirected to the correct teams. I am familiar with using Microsoft Office, Google Workspace and 8x8 softphone. I have been awarded as the top employee for two years during my time in the data acquisition team.
I also have experience working for a Singapore-based e-commerce company as a remote administrative assistant for 3 years. My day to day tasks include Xero bookkeeping, customer service, Shopify product listing and basic image editing through Canva and Photoshop.
Top Skills
Customer Support » Content Management
Experience: 5 - 10 years
Moderate user-submitted content based on guidelines set by the client to ensure a safe space for the users of a job platform
Office and Administration » Data Entry
Experience: 5 - 10 years
Experience involves research and manually entering data through Spreadsheets and client tools.
Other Skills
Accounting » Bookkeeping
Experience: 2 - 5 years
Provide bookkeeping services for a Singapore-based ecommerce company via Xero. My bookkeeping responsibilities include bank reconciliation, accounts payable, invoice/quotation generation.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Evaluating submitted leads by SDR team to ensure that leads submitted follow guidelines before they are forwarded to Sales Team. Previously used Salesforce for Customer Success Support position for emails
Customer Support » Email Support
Experience: 2 - 5 years
Respond to customer inquiry within a 24-72 hour SLA period using Gmail. Most queries would involve quotation and invoice requests, delivery updates and warranty service requests.
Customer Support » Customer Service
Experience: 2 - 5 years
Actively provide impeccable customer service through softphone and email via Salesforce. Processed chargebacks and refunds
Customer Support » Chat Support
Experience: 2 - 5 years
Address customer inquiries via chat in a timely manner, mostly involves stock availability and delivery updates using Intercom
Office and Administration » Calendar Management
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 29
- Influence: 7
- Steadiness: 21
- Compliance: 43
- English
- C2(Advanced/Mastery)
- Uploaded ID
- Sign Up with Pro Account to View
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Podcast (The Marketing Secrets Show)
Russell Brunson, host of The Marketing Secrets Show Podcast has me telling my story and sharing how I started outsourcing when I was at Lake Powell. Have a listen to our conversion and hopefully, be inspired.
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