Current Employment Status:
Hired Part Time on May 1, 2024
Deannie
Experienced Admin VA / Customer Success / Customer Service
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $6.00/hour ($792.00/month)
Bachelors degree
Last Active
December 11th, 2024 (2 days ago)
Member Since
August 1st, 2014
Profile Description
Being an Admin VA means playing a crucial role in helping business owners in their day-to-day business operations. I have a range of skills, detail oriented, passionate to learn new skills, and a dedication to provide high-quality service. I have more than 4 years of strong Admin VA experience. As well as, more than 7 years of competent work experience in the BPO industry as a content moderator, customer success support (Team Lead), and data acquisition specialist (Subject Matter Expert).
Below are my other skills:
-Proficient in:
Microsoft Tools, Salesforce, Shopify, Slack, Google Workspace, Xero, Canva,
and Quickbooks Online
-Excellent communication skills (Speaking and Writing)
Top Skills
Customer Support » Content Management
Experience: 5 - 10 years
Moderate user-submitted content based on guidelines set by the client to ensure a safe space for the users of a job platform
Office and Administration » Data Entry
Experience: 5 - 10 years
Experience involves research and manually entering data through Spreadsheets and client tools.
Other Skills
Accounting » Bookkeeping
Experience: 2 - 5 years
Provide bookkeeping services for a Singapore-based ecommerce company via Xero. My bookkeeping responsibilities include bank reconciliation, accounts payable, invoice/quotation generation.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
Evaluating submitted leads by SDR team to ensure that leads submitted follow guidelines before they are forwarded to Sales Team. Previously used Salesforce for Customer Success Support position for emails
Customer Support » Email Support
Experience: 2 - 5 years
Respond to customer inquiry within a 24-72 hour SLA period using Gmail. Most queries would involve quotation and invoice requests, delivery updates and warranty service requests.
Customer Support » Customer Service
Experience: 2 - 5 years
Actively provide impeccable customer service through softphone and email via Salesforce. Processed chargebacks and refunds
Customer Support » Chat Support
Experience: 2 - 5 years
Address customer inquiries via chat in a timely manner, mostly involves stock availability and delivery updates using Intercom
Office and Administration » Calendar Management
Experience: Less than 6 months
Office and Administration » Email Management
Experience: Less than 6 months
Basic Information
- Age
- 29
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 29
- Influence: 7
- Steadiness: 21
- Compliance: 43
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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