Service- and results-oriented with more than a year of experience in the BPO industry. I have experience working as a Customer Service Representative for a global digital business services company that services US clients for a Telco account. I worked in a highly collaborative and engaging environment that provides dynamic interactions with people from different cultures. I conducted both incoming and outbound calls as needed to carefully manage and address all client inquiries. I'm committed to giving top-notch service and improving customer experiences as a customer service professional by utilizing service-oriented behaviors, comprehending customer needs, and offering unique solutions to foster loyalty.
In addition, I had also worked as an intern for a PH-based Insurance company, where I helped with headhunting and approaching potential clients and financial advisors in addition to remotely assisting with administrative responsibilities. I have also performed data entry, conducted research, and analyzed various tasks using a variety of tracking tools and systems. I also evaluate and resolve both unusual and common issues or cases. Moreover, I have wide experience working remotely and independently as I've done jobs as well being a Social Media Evaluator or Data Annotator and a Transcriptionist/Transcriber for companies that helps customers to deploy world-class AI solutions and that provides remarkable transcription services, respectively .
Thus, if you want excellence, HIRE ME. I guarantee to do my absolute best to make your business invincible *wink*
Experience: 1 - 2 years
Providing excellent service and going extra miles in meeting beyond the customers' expectations and needs
Experience: 1 - 2 years
Providing administrative tasks relating to insurances of clients for PH-based and US-based companies
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 1 - 2 years
Experience: 1 - 2 years
Experience: Less than 6 months
Experience: 1 - 2 years
Produced high quality transcripts of audio and video files
Experience: 2 - 5 years
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 5 - 10 years
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