Mark

Call Center Team Leader

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.00/month)

Bachelors degree

Last Active

June 6th, 2021 (1072 days ago)

Member Since

April 18th, 2021

Profile Description

Experienced, highly skilled, versatile people leader with more than 14 years experience in call center team development and performance management specializing in voice and chat support, customer service, sales, technical support, retention, and complaints resolution.
Top skills include call listening and quality, coaching and mentoring, data generation and analysis, performance measurement and productivity, hiring and recruitment, pioneering and testing of new LOBs, queue and schedule management, client relationship, and payroll management.

Top Skills

Customer Support » Technical Support

Customer Support » Sales Support

Customer Support » Phone Support » English Speaking

Other Skills

Marketing » Telemarketing

E-Commerce » Inventory Management » Quality Control

Customer Support

Office and Administration » Microsoft Excel

Marketing » Social Media Management » Facebook marketing

Customer Support » Email Support

Customer Support » Phone Support

Office and Administration » Data Entry

Marketing » Classified Ads Marketing

Design » T-Shirt Design

Office and Administration » Email Management

Office and Administration » Travel Planning

Basic Information

Age
43
Gender
Male
Website
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Address
Lapu-lapu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 45
Influence: 20
Steadiness: 22
Compliance: 13
English
C2(Advanced/Mastery)
Uploaded ID
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