Experienced, highly skilled, versatile people leader with more than 14 years experience in call center team development and performance management specializing in voice and chat support, customer service, sales, technical support, retention, and complaints resolution.
Top skills include call listening and quality, coaching and mentoring, data generation and analysis, performance measurement and productivity, hiring and recruitment, pioneering and testing of new LOBs, queue and schedule management, client relationship, and payroll management.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.