Jan

Customer Service Champion | Team Leader | Supervisor

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $11.34/hour ($2,160.00/month)

Bachelors degree

Last Active

December 5th, 2025 (199 days ago)

Member Since

July 29th, 2014

Profile Description

Been in the BPO industry since 2009 which gave me a lot of exposure and opportunities in terms of Customer Service, Technical Support and Sales for Phone, Chat, and Email Support.

As a Team Leader and Supervisor, this exposed me to People Management which mainly involves Coaching on behaviors and Mentoring in terms of skills. I also had the opportunity to train and upskill teammates and co-leaders.

Business-wise, this also allowed me to learn how the BPO industry works along with planning, recruitment, process implementation, process improvement plan, Quality assurance, data analyzation, and utilization.

I was also able to get myself engaged with the clients I work with and provide my own insights to help with improvements in terms of process, policies, and performance.

As a Virtual Assistant, I was able to put my experience into good use especially in terms of learning new applications, systems, and being assigned to different roles in a company.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 5 - 10 years

Other Skills

Basic Information

Age: 40

Gender: Male

Website: Sign Up with Pro Account to View

Address: Cainta

Tests Taken: IQ
Score: 115: DISC
Dominance: 34
Influence: 6
Steadiness: 31
Compliance: 28: English
C1(Advanced)