I have been part of the customer service team for 3 years and 10 months, and currently under the role of analytics. Part of my scope is identifying business risks, reviewing procedural errors, data interpretation (NPS), conducting training refreshers and product upskill training, monthly and yearly business performance analysis, provide process improvement plan, and business action plan.
Onlinejobs "ID Proof" Indicator Indicates if "they are who they say they are".
DOES NOT Indicates skill level.
ID Proof scores are 0 - 100 with 100 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake indentity.