Property Listing Management/SMM/Virtual Chat Support /Tech

I worked as a virtual chat support agent for 9 years, handling live chat inquiries by delivering clear, accurate, and detailed information about vehicles and products, ensuring customers received immediate assistance and comprehensive answers to their questions.

I have 2 years of professional experience in rental property management. I manage customers' inquiries for our rental condo apartment, and I was able to close leads. I was also assigned to do calendar management and administrative tasks and coordinate with our clients.

I managed the day-to-day operations of our rental condo property by coordinating customers' requests, overseeing rent collection, and maintaining regular communication with the tenants to ensure their satisfaction and, at the same time, timely resolutions of issues and a smooth, efficient rental experience.

I have hands-on experience in graphic design, photo editing, and video editing, primarily focused on creating content for our online marketing in the rental apartment. I was able to enhance our property images using tools like Canva and Inshot to improve lighting, clarity, and overall presentation for online listings and social media platforms. I am also creating promotional videos for our rental apartment, including walkthroughs, guides, and highlight reels, using editing software such as Canva, Inshot, and Capcut. This experience strengthened my eye for detail, creativity, and ability to produce marketing materials that engage audiences across online platforms.

I have professional experience in technical support, working across various accounts with a focus on software and system administration. My roles have included: Salesforce Administration Tasks, Microsoft Live Meeting Account Support, and Microsoft PC Safety Account. Throughout my experience, I developed strong problem-solving skills, clear communication abilities, and a deep understanding of both customer service and technical troubleshooting in enterprise environments.