Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

December 5th, 2023 (160 days ago)

Member Since

April 13th, 2021

Profile Description

I've been working as a Customer Service Rep for US based Companies for over 4 years now. I have acquired excellent skills that are important for this job and make me flexible to provide world-class services to customers/clients to help your business grow. 
I worked as a Case Manager (tier 3) at Airbnb in one of the call centers here in Manila from April 2022 until this year's same month. I was able to use my experience to apply for a property management position when I was still with Airbnb. I worked with Yoohaus company that manages properties in Canada, Vietnam, Indonesia and Korea through Airbnb, VRBO and Upgrade to see actual info. I was a Virtual Assistant for the Korean branch manager who has at least 20 listings in his Airbnb account. 
I provided experience management services for Upgrade to see actual infoom responding to guest inquiries,  making new reservations or modifications to existing  reservations, processing background checks and payments, and coordinating with destination services and operations teams to facilitate check-ins, check-outs, pre arrival, in-house and post-departure guest communications, experience curation, quality control and  issue resolution. I had to let go of this job I loved so much because my manager has dUpgrade to see actual info to part ways with the company and so, I had to be laid off too.
Additionally, I worked as a technical expert at Quickbooks specializing in bank feeds, invoices and reports. I can work both desktop and online version, and pretty much know how to work every single feature of the software.
MY SKILL SETS:
Customer Service:-ability to communicate clearly-problem solving skills-attentiveness-creativity and resourcefulness -emotional intelligence-excellent in communicating thru phone, chat or email-answering product inquiries
Tools:- Google apps (docs,sheets,meet,slides)- MS word/excel/pivot- Zendesk- BigCommerce- Aliexpress, Shopify, Ebay, Amazon- Bookkeeping- Slack- Trello- Upgrade to see actual info- Quickbooks
Administrative Work:-Typing, editing, proofreading-Typing speed of at least 65wph

As a highly competent individual, I hope to bring first-rate customer service to your clients and support your business goals.
I'm looking forward to be working with you and help your business grow.