Reservation Specialist

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Associates degree

Last Active

April 13th, 2024 (13 days ago)

Member Since

April 11th, 2021

Profile Description

For the past 5 years, I have been working as an administrative assistant and property manager for short-term rentals. I am managing apartments located in Arizona, New York, Miami Florida, Los Angeles CA, Las Vegas, Texas, Washington DC, and Canada. I have also worked as a front desk assistant at a Glamping resort in North Carolina.
OTAs that I am familiar with and have knowledge on how it works are AirBnB, Upgrade to see actual info, Homeaway/VRBO, Expedia, Bookingpal/Marriot, Rentals United, Upgrade to see actual info, TripAdvisor, and Peerspace. For the Property Management Software, I had utilized Guesty, Yourporter, Streamline, and Ciirus. Knowledgeable with Stripe. For house camera monitoring Arlo and CloudEdge. Guest phone communication RingCentral, Line2, and Google Voice.
My duties include but not limited to the following:*Processing reservations*Sending check-in and check-out instructions.*Approving booking request (Airbnb and VRBO)*Pre authorizing credit cards, capturing payments on the credit card, and payments collection.*Posting reviews/Disputing reviews/Responding to reviews*Updating calendar availability/Syncing calendar to PMS*Coordinating with the on-site greeter to check in the guest and with the housekeeping managers for cleaning the house. Researching/hiring last minute need of pool guy, pest control, trash collection, and housekeeping manager, * Answering guest inquiries both through emails and phone calls.*Cancelling reservations*Compiling checklist and addressing issues with the house like if there are supplies needed or broken furniture. Posting claim to the insurance company (e.i Waivo) or on Airbnb * Preparing chargeback rebuttal* Sending invoice and rentals agreement*Assisting the guest to book reservations over the phone *Property listing and optimization
I can assure you impeccable English skills which is I mostly acquired with more than 7 years working in this field, primary transcription jobs with proper English grammar, spelling, and punctuation are highly needed.I take direction well and can complete a heavy workload and complete projects under minimal supervision. I can work in a flexible hour per week...