Freelance

• Managed daily financial transactions, including accounts payable and receivable • Prepared and maintained accurate financial records and reports • Reconciled bank statements and resolved discrepancies • Ensured compliance with company policies and accounting standards

● Assisted customers through voice and digital channels ● Resolved complaints, service issues, and account concerns ● Met daily performance metrics for quality, productivity, and customer satisfaction ● Provided professional and empathetic customer interactions

● Handled finance-related customer inquiries via email ● Processed billing concerns, disputes, and account documentation ● Maintained accuracy and confidentiality of customer records ● Ensured compliance with company policies and financial procedures

Experienced in video editing, including cutting, transitions, color grading, sound editing, and adding subtitles. Able to produce engaging and polished videos for social media and marketing content.

• Engaged with customers to identify needs and recommend suitable products • Drove sales through effective communication and product knowledge • Resolved concerns quickly to improve customer experience and retention • Consistently met or exceeded sales goals and performance metrics