VA, Social Media Manager, Graphic Designer

Overview

Looking for full-time work (8 hours/day)

at $7.95/hour ($1,400.01/month)

Bachelors degree

Last Active

April 30th, 2024 (yesterday)

Member Since

April 8th, 2021

Profile Description

SUMMARY PROFILE

Dedicated and versatile professional with strong passion for delivering exceptional service in high-pressure environments. I have honed my skills in the Recruitment, Retail, Consultancy, and Hospitality industries, excelling in Front Office Services, Executive Search, Office Management, and Social Media Management. Currently, I am seeking a position to contribute my expertise and creativity to a dynamic team for a long-term career.

PROFESSIONAL EXPERIENCE

LAURIS WALTON, HONG KONG  (Jun 2021 – Present)
Office Manager / Executive Assistant to Managing Director
Recruiting Manager
Recruiting Specialist
Executive Assistant to Managing Director
        
• Provide strategic support to the Managing Director, including business development and management initiatives.
• Manage office administration and provide HR support to the Managing Director.
• Prepare meeting and presentation documents for Business Development.
•Experience in sourcing talents and talent mapping across various industries and has built up a vast network of candidates in Asia Pacific.
• Generate client and job leads from job boards in the Asia Pacific Market.
• Manage social media accounts, including creating concepts, graphics, layouts, and video and photo editing.
• Contribute to website development, conducting research, crafting, and managing online content, and ensuring multimedia presence.
• Spearheaded the launch and successful facilitation of Lauris Walton Concierge.

JUPCV/ LAURIS WALTON, HONG KONG (Jun 2021 – Present)
Social Media Manager

• Develop and implement social media strategies to increase brand awareness and engagement.
• Create engaging content for various platforms, including Facebook, Instagram, YouTube, and LinkedIn.
• Manage social media accounts, including scheduling posts, responding to comments, and analyzing performance metrics.
• Design and produce visual assets such as graphics and videos for social media posts.
• Stay updated on social media trends and best practices to optimize campaigns and content.

SOFITEL PHILIPPINE PLAZA, MANILA (Apr 2019 – Sep 2021)
Front Office Agent

• Proficiently managed guest check-in, check-out, room allocation, and group check-ins, ensuring seamless experiences and efficient handling of transactions.
• Collaborated with various hotel departments (Culinary, Housekeeping, Events, Engineering) to deliver personalized service that consistently exceeded guest expectations.
• Mentored new teaUpgrade to see actual infombers, sharing effective strategies and techniques aligned with company standards.
• Participated in comprehensive training programs covering credit card fraud awareness, data privacy, Ipay88, BDO DCC, and disaster and emergency management.

Key achievements:
• Consistently Upsold, with monthly up-sells ranging from Php80,000 to Php250,000.
• Played a key role in enhancing guest loyalty by promoting the company's loyalty program and consistently ranking among the top enrollers.

CONRAD HOTEL, MANILA (Sep 2018 – Apr 2019)
Guest Service Agent

• Demonstrated proficiency in utilizing OPERA, Scanner Vision, Saflok, and FCS computer systems, ensuring streamlined operations.
• Managed group check-ins for corporate clients, ensuring a smooth billing process.
• Exemplified exceptional customer service skills, effectively resolving complaints, and transforming dissatisfied guests into loyal guests.
• Monitored guest feedback, actively contributing to increased guest satisfaction.
• Recognized as the top enroller for the Hilton Honors loyalty program and top seller within the first three months of tenure.
• Received the "Rookie of the Year" award in recognition of outstanding performance as a new hire.

SOFITEL PHILIPPINE PLAZA, MANILA (Aug 2017 – Aug 2018)
Club Millésime Concierge/ Concierge

• Worked closely with the department head in updating the hotel’s Customer Digital Card database.
• Facilitated personalized check-in and check-out of VIP guests.
• Handled telephone calls, emails, and reservations. (Accommodation, restaurants, and tours)
• Prepared personalized registration cards, room amenities, and all special requests.

SOFITEL SINGAPORE, IL LIDO AT THE CLIFF (Aug 2016 – Nov 2016)
Commis Chef 1

• Managed preparations and effectively handled orders in the Cold and Pastry stations.
• Expertise in preparing a wide range of culinary delights, including salads, sandwiches, canapes, foie gras, cold cuts, pastas, lasagna, pastries, and desserts.
• Collaborated with the CDP to create monthly menus, contributing to recipe development and food styling.
• Worked as an expeditor alongside the Chef de Cuisine, ensuring smooth kitchen operations.
• Received appreciations online, commending the cold and pastry food.
• Proactively managed food inventories and analyzed reservations to prepare accordingly.
• Successfully prepared for VIP buffet functions serving up to 200 guests.• Mentored and trained new culinary professionals.

SOFITEL PHILIPPINE PLAZA, MANILA (Aug 2015 – Aug 2016)
Line Cook

• Started as an intern and was hired after the internship, excelling as an expeditor in the hot and cold kitchen.
• Contributed to food plating for new menus and special events.
• Mentored and developed interns, ensuring their understanding of fine dining kitchen operations.
• Ensured compliance of goods and materials with company standards upon receiving.
• Worked in different culinary sections, including à la carte, cold banquet kitchen (Oktoberfest - 4000 pax/day), open buffet kitchen (Asian cuisine), and fine dining kitchen (Le Bar).
• Regularly managed HACCP records and documentation.

ACADEMIC BACKGROUND

2012 – 2016 
DE LA SALLE-COLLEGE OF SAINT BENILDE
Bachelor of Science in Hotel, Restaurant, & Institution Management

2021 
SHAW ACADEMY
Online Advanced Excel Course

ADDITIONAL INFORMATION

Language Skills: Fluent in English and Tagalog

System Skills: MS Office, Google Suite, Canva, Zoho, Trello, Hootsuite, WIX, Google Business, ChatGPT, Adobe Suite, CapCut, WordPress, Fidelio, Micros OPERA, HOTSOS