E-commerce VA | Product Researcher | Email Support/Customer Service Specialist

84 ID PROOF
Timeproof:
EXPECTED SALARY
Php 25,000.00/month ( $485 USD )
10 hrs/wk ( $12.12 USD/hr )
EDUCATION
Bachelors degree
EXPERIENCE
2018-present
BASIC INFORMATION
Age:
33
Gender:
Female
Tests Taken:
None
Last Active:
2019-08-14
Member Since:
2014-07-24
SKILL SUMMARY

*E-commerce Virtual Assistant (Product and Supplier Researcher | Email Support/Customer Service | Fulfillment Orders)
April 2018 - present


Western Union Business Solutions
* Online Service Specialist 2
-Assess online application for money transfer service from individuals, sole-proprietors, and corporations.

Ingram Micro
* Catalog Specialist
-Load, edit/update, and deleted product description
  
JP Morgan Chase & Co.
*Debit Card Fraud Prevention Representative
-Receive calls regarding card transactions, handle inquiries, close compromised cards, call out card holders to verify suspicious card transaction/s.

ICT Marketing Services Inc.
*Quality Assurance Analyst (Washington Mutual/JP Morgan Chase & Co.)
-Evaluates both live and recorded calls to ensure quality of service is provided. -Conducts coaching sessions to give customer service representatives support and opportunity to speak their minds.

*Customer Service Representative (Washington Mutual)
-Receive calls from customers-Answers inquiries-Process transactions-Handles complaints




WORKER SKILLS
TOP SKILLS
  • Admin Assistant
  • Data Entry
  • Email Management
  • Personal Assistant
  • Quality Assurance
  • Research
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing
  • Customer Support
  • Phone Support

Office & Admin (Virtual Assistant)
SKILL RATING
  • Admin Assistant
  • Data Entry
  • Email Management
  • Excel
  • Personal Assistant
  • Quality Assurance
  • Recruitment Assistant
  • Research

English
EXPERIENCE

I have undergone several English Skills training provided by the companies that trusted me. With that, I improved in both skills: verbal and written English.

SKILL RATING
  • Speaking
  • Translation
  • Tutoring Teaching
  • Writing

Customer Service & Admin Support
SKILL RATING
  • Customer Support
  • Phone Support

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