*E-commerce Virtual Assistant (Product and Supplier Researcher |
April 2018 - present
Western Union Business Solutions
* Online Service Specialist 2
-Assess online application for money transfer service from individuals, sole-proprietors, and corporations.
* Catalog Specialist
-Load, edit/update, and deleted product description
JP Morgan Chase & Co.
*Debit Card Fraud Prevention Representative
-Receive calls regarding card transactions, handle inquiries, close compromised cards, call out card holders to verify suspicious card transaction/s.
ICT Marketing Services Inc.
*Quality Assurance Analyst (Washington Mutual/JP Morgan Chase & Co.)
-Evaluates both live and recorded calls to ensure quality of service is provided. -Conducts coaching sessions to give customer service representatives support and opportunity to speak their minds.
*Customer Service Representative (Washington Mutual)
-Receive calls from customers-Answers inquiries-Process transactions-Handles complaints
I have undergone several English Skills training provided by the companies that trusted me. With that, I improved in both skills: verbal and written English.
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