E-commerce Expert

Overview

Looking for full-time work (8 hours/day)

at $3.41/hour ($599.98/month)

Bachelors degree

Last Active

April 26th, 2024 (11 days ago)

Member Since

April 5th, 2021

Profile Description

Upgrade to see actual info is a proactive and dedicated individual who always aims to deliver the best service to her clients. With a strong work ethic and unwavering integrity, she earns the trust of coworkers, customers, and stakeholders alike. Upgrade to see actual info is a friendly and professional customer service specialist with a wealth of experience in resolving escalated complaints and issues.

As a Bachelor of Science in Customs Administration graduate and recipient of the "Most Outstanding Student of the Year" award, Upgrade to see actual info showcases her hardworking nature, diligence, and quick learning abilities. Her expertise as a Virtual Key Account Manager (VKAM) lies in managing online stores to drive traffic, increase sales, and maximize ROI. Upgrade to see actual info's skill set positions her as an advantage to transform small businesses into thriving enterprises.

With extensive experience as an E-commerce Online Seller, Upgrade to see actual info excels in managing product listings, optimizing descriptions and images, monitoring sales performance, processing orders, and providing excellent customer service. 

She stays updated on market trends and competitor activities to ensure a competitive Upgrade to see actual info her role as a Virtual Key Account Manager, Upgrade to see actual info handles a portfolio of 150 sellers, offering guidance on revenue-increasing strategies, managing seller center accounts, and providing optimization support. She conducts outbound calls, SMS, and emails to sellers, coordinates promotional campaigns, and provides valuable insights based on seller performance metrics.

Upgrade to see actual info also possesses expertise in the New Seller Journey, reaching out to potential sellers on social platforms, highlighting the benefits of joining the Lazada ecosystem, and providing step-by-step guidance for setting up online businesses. As a Customer Chat Support and Merchant Live Chat Support specialist, she handles inquiries, resolves issues, and maintains high customer satisfaction.Proficient in social media management across platforms like Facebook, Twitter, TikTok, LinkedIn, Instagram, and YouTube, Upgrade to see actual info brings a comprehensive set of skills to her work. With her integrity, strong work ethic, dependability, trustworthiness, and responsibility, Upgrade to see actual info ensures her clients' satisfaction by providing high-quality service that exceeds expectations.Upgrade to see actual info is available for both short and long-term projects, bringing her expertise and commitment to every endeavor. 

Her career history, including roles as an Online Seller, Customer Service Representative, and Virtual Key Account Manager, showcases her problem-solving abilities, attention to detail, and consistent delivery of exceptional results. Upgrade to see actual info's exceptional organizational skills, proficiency in relevant software and tools, and ability to thrive both independently and collaboratively make her a valuable contributor to organizational growth and success.

SPECIALIZATION: E-commerce Platform Management: Skilled in effectively managing e-commerce platforms, including Lazada, TikTok, and Shopee, to drive sales, optimize product listings, and enhance brand visibility.

Social Media Management: Proficient in developing and executing social media strategies across platforms like Facebook, Twitter, Instagram, LinkedIn, and Upgrade to see actual infopable of creating engaging content, managing social media calendars, and analyzing performance metrics to drive audience engagement and brand awareness.

Customer Support: Experienced in providing exceptional customer support, handling customer inquiries, resolving issues, and ensuring customer satisfaction. Proficient in managing inbound live chat, email, and phone support, with a strong focus on delivering prompt and professional assistance.

Product Listing Optimization: Skilled in optimizing product descriptions, images, and pricing to attract customers, increase conversions, and improve search Upgrade to see actual infopable of conducting market research and competitor analysis to identify product positioning opportunities.

Seller Account Management: Adept at managing seller accounts, providing guidance on increasing sales, optimizing product pages, and resolving any concerns or Upgrade to see actual infopable of nurturing strong relationships with sellers, driving seller success, and fostering long-term partnerships.

Promotional Campaign Coordination: Skilled in planning and executing strategic promotional campaigns to boost sales and enhance brand visibility. Experienced in coordinating campaign activities, collaborating with marketing teams, and analyzing campaign performance to optimize results.

Market Trend Analysis: Proactive in monitoring market trends, consumer behavior, and competitor activities to identify opportunities and adapt strategies Upgrade to see actual infopable of leveraging insights to stay ahead of industry trends and drive continuous improvement.

Data Analysis and Reporting: Proficient in analyzing sales data, customer feedback, and campaign performance metrics to generate insightful Upgrade to see actual infopable of extracting key insights to drive decision-making, optimize strategies, and improve overall performance.

Integrity and Professionalism: Known for maintaining the highest level of integrity, professionalism, and ethical standards in all interactions. A trusted teaUpgrade to see actual infomber who builds strong relationships with colleagues, customers, and stakeholders.Upgrade to see actual info specializes in E-commerce Management, Social Media, and Customer Support, bringing a comprehensive skill set to drive online sales, enhance brand presence, and provide exceptional customer experiences. 

Her expertise spans across various aspects of e-commerce operations, social media management, and customer service, making her a valuable asset in navigating the digital landscape.