Expertise: Project Management, Marketing, Comms & Training

1. Phone Support – Skilled in managing inbound and outbound calls, delivering clear, empathetic, and solutions-focused communication. 2. Chat Support – Provides efficient and professional customer support through live chat, maintaining brand voice and ensuring quick resolution. 3. Problem-Solving & De-escalation – Handles difficult customer concerns with empathy and tact, turning challenges into opportunities for positive outcomes. 4. Multichannel Communication – Experienced in balancing phone, chat, and email interactions while maintaining quality and customer satisfaction.

Creates and delivers workshops using inductive learning formats, practical tools, and adult learning principles. Designs programs aligned with Kirkpatrick’s Evaluation Model, pedagogy, and andragogy to ensure measurable impact on leadership development at multiple levels.

Partners with leadership teams and executives for site launches, client visits, and cultural events, ensuring messaging and experiences align with company values.

Leverages social media platforms to promote products/services, engage audiences, and support sales pipelines.

1. Designs and executes data-driven engagement programs focused on physical, mental, and social well-being, aligning initiatives with business needs to reduce attrition and improve employee satisfaction. 2. Recognition & Rewards Programs – Designs initiatives like Cheers from Peers, anniversary awards, and digital gifting campaigns that strengthen appreciation culture and celebrate achievements meaningfully. 3. CSR & Community Engagement – Leads corporate social responsibility programs that empower employees to give back, creating a sense of purpose and stronger connection between company and community. 4. Data-Driven Engagement & Insights – Utilizes attrition reports, exit surveys, satisfaction surveys, and FGDs to design and refine engagement strategies, ensuring measurable impact on culture and performance. 5. Creative Program Design – Develops innovative campaigns and gamified activities to foster collaboration, fun, and connection

Outbound Calling – Generates leads and builds client relationships through professional outbound sales calls, identifying customer needs and presenting tailored solutions... Upselling & Cross-Selling – Identifies opportunities to maximize value for both the client and the business through strategic recommendations. B2B Sales – Engages business clients with consultative selling strategies, strengthening partnerships and driving revenue growth.

Organizes large-scale corporate events (Kick-Offs, anniversaries, CSR, R&R, and themed celebrations), ensuring unique, meaningful, and high-energy experiences for employees and executives.