Content Moderator, Branch Planner, Sales & Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

April 24th, 2024 (6 days ago)

Member Since

April 5th, 2021

Profile Description

Trustworthy person with more than 15 years of practical experience in corporate and business world with dedication, commitment and strong work ethic. Self motivated and result driven, aiming to consistently provide first-class performance results in line with tight targets and deadlines.

Trained on bookkeeping and QuickBooks 
Proficient with the below software / systems:SAP / ERPGoogle SuiteCRM - SalesforceMS ExcelMS WordMS Power point
Knowledgeable in using Zoom, Skype and other virtual collaboration tools

WORK HISTORY:

March 2022 – Present
CONTENT MODERATOR
TaskUs Incorporated – Alangilan, Batangas City, Philippines
Acts as first line of defense by screening and reviewing UGC and NON UGC cases based on established policies and guidelines provided by the client
Reviews CM1 moderations and ensures that correct recommendation is provided per case and escalate to CM2 contents that meet criteria for escalation
Moderate and review CSAM cases and exercise caution and proper judgment for edgy cases and make appropriate recommendations to client
Acts as a POC in the team and assist fellow team mates in any request, queries or concerns that they might have in relation to the assigned work

HEALTH CARE ADVOCATE (UHC) / Seasonal Account
TTEC Holdings, Incorporated -  Level 2 and 3 Robinsons Place, Lipa, 4217 Batangas
Supported customer satisfaction, addressing escalated complaints with diplomacy and acknowledgment.
Provided excellent customer support and guidance while dealing with complex complaints related to health care insurance and offering an empathetic approach to maintain loyal customer relationships.
Addressed and resolved customer service inquiries quickly and accurately over phone
Built rapport with customers through courteous and professional communications.
Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.

November 2014 – January 2021
BRANCH PLANNER / ADMIN & SALES COORDINATOR
NAZIH TRADING CO. LLC - Ras Al Khaimah, United Arab Emirates
Facilitates sales order through SAP system and monitors and ensure that the orders are delivered on time to customers
Facilitates inter branch request of items or any materials deemed necessary
Ordering of items for both Retail & BP Division
Ensure that all SKU from all brands are available at any time through all outlets
Monitors the MSL of both Retail & BP Division
Responsible for the Purchase forecast of all brands per month, per year
Analyze sales and stock reports for better & accurate purchase planning
Monitors stock movement & ageing items in the branch and suggest promotions, activities to liquidate the ageing items if any
Monitors and responsible for reports / complaints of damage, not in good condition items received from supplier or other branches
Responsible for reports of discrepancy of items received in store against issued quantity & quality issues of items received
Monitors any New Product introduced in the market, sales movement and customer feedback
Ensures timely and accurate receiving of ordered items in the warehouse / store
Process inter-branch requests for non-available / shortage stocks in BP & Retail Division
Prepares quotations for customers and provide product info as per request and other product / item related concerns
Prepares and monitors timekeeping reports for all employees in the branch for payroll
Prepares product quotations, sales orders and product returns
Assist sales team for any work deemed necessary
Performs any admin related works
Submits monthly reports on stock and admin related matters to Head Office

July 2008 – October 2014
SECRETARY / PURCHASING & INVENTORY IN-CHARGE
NAZIH TRADING CO. LLC - Ras Al Khaimah, United Arab Emirates
Answer inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
Processed and distributed incoming correspondence to relevant staff, facilitating team communication.
Maintain organized filing system documenting business operations.
Safekeeping of 201 and other confidential files
Document and share weekly meeting minutes
Prepares timekeeping records for payroll
Dealing with confidential and sensitive data and appropriately maintained records.
Invoicing of sales orders
Facilitates sales orders and product returns
Makes product quotations and assist inquiries regarding products, prices and stock availability
Acts as logistics - in – charge to facilitate and schedule deliveries and other logistics concerns
Acts as inventory controller - monitors stock movement / stock availability and makes sure that all items per brand are available
Coordinate inter branch requests / transfers of stock whenever needed
Acts as purchase executive - ordering of items through ERP system
Assist sales team for any admin related works, inquiries and concerns

February 2006 - June 2008
HR STAFF/PERSONNEL ASSISTANT/HRD-IN-CHARGE
DRANIX DISTRIBUTORS INCORPORATED (Assigned in Cebu, Bicol & Lucena Branches)

HIRING/ONBOARDING:
Join job fairs, scouts and calls for potential applicants
Schedules and conducts examinations of applicants
Conducts interview with applicants
Conducts orientation and facilitate proper on boarding of newly hired employees
Facilitate performance appraisal of employees
PAYROLL:
Collection and checking of all DTR's
Tabulation of the oveUpgrade to see actual info time of the employees
Tabulate government dues (SSS/ Philhealth /HDMF/BIR Taxes)
Payroll processing
Preparing and releasing of pay slips
Facilitates bank account opening and releasing of salaries for non atm employees
REPORTS:
Prepares and submit monthly and quarterly reports of contribution/premiums to SSS/PHILHEALTH/HDMF/BIR
Prepares ALPHALISTING for BIR (annual)
Prepares facilitate employees' loans (sss / hdmf )
ADMINSTRATIVE:
Processing of atm cards for new employees
Prepares personnel appointment
Conduct administrative investigations, prepares memo for erring employees
Monitors the attendance, personnel leaves and tardiness report of employees
Other administrative works deemed necessary

July 2005 – February 2006
CASHIER /CHECKER
GAISANO SOUTH GROUP OF COMPANIES – Lapu - Lapu City, Cebu
Processing payments from customers (cash/credit cards)
Ensure that payments received are exact against the bill
Ensure that credit cards are genuine
Check items if in good condition and no damages before releasing to customers
Maintain excellent customer service
Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.