Customer Service Representative

Overview

Looking for full-time work (8 hours/day)

at $6.82/hour ($1,200.00/month)

Bachelors degree

Last Active

August 19th, 2022 (616 days ago)

Member Since

April 4th, 2021

Profile Description

My Name is Upgrade to see actual info Upgrade to see actual info De Upgrade to see actual info, I've been working in a BPO industry for almost 7 years now and I've handled several U.S. Telco accounts such as Metro by T-Mobile, Comcast and AT&T.  I've also worked with  one of the largest bank in US which is Citibank as a KYC analyst. aside from working in operations I had been part of the Talent Acquisition Team during my VXI days I was an Ops Validator who conducted a final interview with AT&T applicants. I am well experienced in hardcore and combined billing explanations, basic troubleshooting, gathering informations and hard selling. I have been promoted thrice in my previous company from Level 1 to Level 2 Agent to Subject Matter Expert and to a Team Leader for AT&T Platinum. I’ve handled 15 to 16 agents way back then excluding my SME. Being a Team Leader in a tough account like AT&T was not that easy, I must say that this is an extremely important role. You have to motivate your people, inspiring them, setting yourself as a good example to them, and most of all you have to ensure their success by molding and developing them into a better version of their selves. I also used to work under pressure,  working during rest days and the holiday season with a very flexible schedule. When I was a Team Leader I do admin tasks, taking supervisor calls, provide real-time assistance to my agents, real-time and weekly coaching, call listening, calibrations, call evaluations, and even meetings with clients, sending daily and end-of-day reports. I have been a Top 1 Team Leader for 2 consecutive quarter on our site and received a token of appreciation from the management. I was able to promote 12 agents in 2 years and for me, It was a very big achievement as a Team Leader. Before I became a Team Leader I also started as an agent taking inbound calls, handling and dealing with different types of clients every day,  I do hardcore and combined billing explanations, processing payment and payment arrangements, processing valid adjustments, processing upgrades, and upselling and basic troubleshooting. I have been a Top Seller in Comcast and AT&T  and got some reward from the management as well. I am the type of person who is willing to strive harder, can easily cope up with the changes, can work under pressure, well trained in multi-tasking, active listener, eager to learn more, and willing to go under training to excel and be successful in the future.