Operations and client support professional with 9 years of experience supporting US-based teams through workflow coordination, stakeholder communication, documentation management, escalation handling, and performance reporting. Recently completed Freight Course 101 and Logistics VA Training covering freight brokerage, dispatching, shipment tracking, rate confirmations, Bills of Lading (BOL), and transportation management systems. Hands-on exposure to DAT Load Board, Truckstop, and Ascend TMS. Skilled in coordinating time-sensitive processes, maintaining accurate records, resolving operational issues, and supporting logistics workflows across US time zones.
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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