Logistics Operations Coordinator with over 10 years of experience in freight forwarding, shipment coordination, logistics documentation, and delivery operations. Experienced in coordinating with freight forwarders, carriers, warehouses, and transportation providers to support on-time deliveries and efficient logistics operations. Contributed to a 98% delivery success rate through strong organisation, proactive communication, and problem-solving. Recently completed training in Freight Brokerage, Truck Dispatching, and Freight Virtual Assistant operations, strengthening my ability to support remote logistics teams.
Experience: 5 - 10 years
I bring over 8 years of customer service and coordination experience as a Licensed and DOT (Dept. of Tourism) accredited freelance tour guide, assisting both local and international clients. Through professional training in Customer Service Excellence, tour operations, guest relations, and tourism standards, I developed strong communication, problem-solving, and organizational skills. My experience includes handling customer inquiries, resolving concerns, coordinating schedules and transportation, and ensuring a positive client experience. These skills, combined with my logistics background, allow me to communicate effectively with customers, carriers, and business partners while delivering reliable and professional support.
Experience: Less than 6 months
Experience: 5 - 10 years
Provided administrative support through documentation management, data entry, report preparation, customer communication, billing support, and records maintenance to ensure efficient day-to-day operations.
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